Training Needs Assessment: Basis For The Development of Training Programs For Employees in a Public Higher Institution

Abstract

Background: This research assesses the training needs of employees at the University of the Philippines Manila (UPM) to prepare a comprehensive plan and program intervention for the 2023 training calendar.

Objectives: This study specifically examines the reaction of the employees to the training program (Level 1), changes in the level of learning (Level 2), and transfer of training in the workplace or behavioral changes (Level 3). This Training Needs Assessment (TNA) survey is essential to identify skill gaps, set priorities, and tailor training programs suitable to the needs of UPM employees.

Methodology: The study employed a quantitative survey method in assessing employees' needs across different colleges, units, and ffices using a TNA survey. A total of 382 employees were surveyed regarding their needs to enhance their core, technical, leadership, and job-specific competencies.

Results: Results showed that based on the varying degrees of necessity, all the training programs in the TNA survey were considered needed by the employees. Twelve training programs were proposed in the 2023 training calendar as a result of this TNA, including three programs for improving core competencies, four programs for technical competencies, two programs for leadership competencies, and three programs for job-specific competencies. Specifically, the training focus on Stress Management, Handling Complaints and Grievances, and Safety and Emergency for core competency; Written and Spoken Communication, Google Workspace/Microsoft Office Applications, Data/Records Management for technical competency; Succession Planning and Managing People for leadership competency; and Procurement, Research Skills, and Creative Design Training for job-specific competency.

Conclusion: The TNA conducted at UPM revealed crucial areas where tailored training programs can play a transformative role in boosting workforce competence and effectiveness. The findings highlight the importance of training in areas such as stress management, decision-making, safety protocols, ethical leadership, and conflict resolution.